To All of Our Valued Customers,
As our friends and neighbors throughout the country deal with the impact of the Coronavirus, Rent One’s responsibilities during this time will be (1) to prioritize the health and well-being of all of our customers and team members, and (2) to support local government and health officials as they work to contain, treat and eliminate the COVID-19 virus from our local community.
During this trying time, our decisions will be guided by science-based information from the Centers for Disease Control and Prevention along with our vision and values to serve our clients. In response to this developing public health situation, we will be taking a series of steps intended to be precautionary, preventative and proactive.
For the foreseeable future, we will continue to closely monitor the Coronavirus situation and follow the guidance from leading government and health authorities. We will stay dedicated to our high standards for safety and cleanliness. If warranted, we will take additional precautions to ensure we are doing our best to protect you, our team members and the communities we serve.
While we all face this challenge together as neighbors and friends, we'll use this as an opportunity to evolve and improve the way you interact with Rent One. Please let us know how we can serve you best during this unique time. Rest assured that it will be our high regard for your safety and well-being that is behind any changes you may experience. We're looking forward to serving you and providing the best possible experience whenever and however you interact with us.
Thank you for being a loyal friend, neighbor and customer.
Rent One Chief Executive Officer
Deliveries that require entry into a customer’s home will be limited. Should entering into a customer’s home prove necessary, Rent One team members will take the following steps:
As our friends and neighbors throughout the country deal with the impact of the Coronavirus, it is our responsibility to prioritize the health and well-being of all of our customers and team members.
Every Rent One employee has completed a training course detailing how to protect themselves and others from contracting the virus—inside and outside of the workplace.
We also recognize our team members may need to take time off to care for their children in the midst of school closures, and we are sensitive to their general concerns and stresses beyond that.
Coworkers exhibiting any cold or flu symptoms are required to stay home and encouraged to take advantage of our flexible Paid Time Off (PTO) Program.
Although we’re all in this together, an important key to beating this is ensuring we do all we can as individuals to limit the spread of this virus.
Since 1985, we’ve proudly supplied the essentials and delivered them to your door for free.
Thirty-five years later, our mission remains the same!
Do you run or contribute to a charity that could use extra support during this difficult season? Rent One helps several local organizations with fundraisers and other events every year. Request a donation!
Please let us know how we can best serve you during this time.
In an effort to reduce person-to-person contact and in-store communications as much as possible, we invite new and current customers to place their orders and make their payments by phone or online at shoprentone.com.
Not seeing what you’re looking for? Allow us to be your personal shoppers! Submit a special request today.
Follow us on Facebook for updates as we continue to closely monitor the Coronavirus situation and follow the guidance of leading government and health officials.
WE ARE SOCIAL!
In response to this developing public health situation, all Rent One locations are taking a series of steps intended to be precautionary, preventative and proactive.
For starters, we have begun an exhaustive cleaning, disinfecting and sanitizing process that includes every area where customers meet our team members and one another throughout the store, including:
These cleaning procedures take place multiple times throughout our business day.
We are also offering an exclusive shopping hour to those most vulnerable to the Coronavirus. Contact your local Rent One store for more details.
Please note: In accordance with state orders, some of our showrooms are temporarily closed to the public. However, all Rent One locations have been permitted to continue supplying essential products upon customer request.
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