Privacy Policy

Rent One has created this privacy statement in order to demonstrate our commitment to privacy to our customers and users of this website. This Privacy Policy governs the manner in which Rent One uses, maintains and discloses information collected from its customers and users of its website.


Rent One is committed to developing long-lasting relationships based on trust. In furtherance of this goal, Rent One will do everything in its power to ensure that your right to privacy is maintained and protected. This website is not directed at children under 13 years of age.

Information We Collect

Rent One may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information. The data we collect is information that identifies you personally, such as:

Rent One may also collect information about how users access the website using a tracking ID unique to each user through the use of cookies. By submitting any of this information through our website, you give Rent One employees permission to contact you via the information provided.

What are Cookies?

A cookie is a piece of data stored on the user's computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer's hard drive for an extended period of time. Your browser's help file contains information and instructions for removing persistent cookies. Session ID cookies may be used by Rent One to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing. Persistent cookies may be used by Rent One to store whether, for example, you want your password remembered or not, and other information. Cookies used on the Rent One website do not contain personally identifiable information.

Log Files

Like most standard websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in our log files, including but not limited to IP addresses, is linked to personally identifiable information.

How We Use This Information

Rent One may use the personally identifiable information we collect to contact customers regarding products and services offered by Rent One and, to the extent the user has agreed to it, by its trusted affiliates, independent contractors and business partners. We may also use this information for research purposes regarding the effectiveness of our website services, marketing, advertising, and sales efforts. Rent One will not in any way share this information with a third party either for free or by selling it, unless you specifically authorize such disclosures.

Disclosure of Information

Rent One may also disclose aggregate, anonymous data based on information collected from users to investors and potential partners. In such cases, only statistical information will be disclosed and personally identifiable data will be kept strictly confidential. In case Rent One is sold, the information collected from users may be transferred to the new owners. Rent One may from time to time engage third parties, including its own subsidiaries and affiliated companies, to preserve, analyze, or otherwise store or manipulate data received by Rent One from its customers. In all such cases, third party service providers will be required to treat all such data with the same degree of care as Rent One and they will be prohibited from disclosing such data to any other person or party, except as otherwise provided for in this Privacy Policy.

Special Offers and Updates

Our customers and users will occasionally receive newsletters or e-mails with information on products, services, or special offers. Out of respect for the privacy of our users, Rent One gives them the opportunity to opt-out from receiving these types of communications.

Service Announcements

On rare occasions, it is necessary to send out a strictly service-related announcement, if, for instance, our service is temporarily suspended for maintenance. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Legal Disclaimer

Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law, if we have a good-faith belief that such action is necessary and required to comply with a current judicial proceeding, a court order, subpoena, or other legal process served on Rent One. The Rent One website contains links to other sites. Please be aware that Rent One is not responsible for the privacy practices of such other sites. We encourage you to read the privacy statements of each and every website that collects personally identifiable information. The Rent One Privacy Policy as described herein applies solely to information collected by Rent One.

Maintenance of Information

The information provided to Rent One is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by Rent One. Rent One employs industry-standard security measures to protect the confidentiality of the information. While we cannot guarantee that loss, misuse or alteration of data will not occur; we make every effort to prevent such occurrences. Any other particularly sensitive information, such as credit card numbers collected for commercial transactions, is encrypted prior to transmission by you to Rent One.

Your Responsibility

You are responsible for the security of your Customer ID and passwords. Make sure you keep them in a safe place and do not share them with others. Always remember to log out after your session ends to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, such as at a library or internet café, but even when using your private computer in your home.


By opting in for text with your cell phone number , you have provided us with consent to send you text messages in conjunctions with the specific services you have requested. Your cellular provider's Msg&Data Rates may apply to our confirmation message and all subsequent messages.

You understand the text messages we send may be seen by anyone with access to your phone. Accordingly, you should take steps to safeguard your phone and your text messages if you want them to remain private. [No Confidential Information should be sent via Text Message.]

Please notify us immediately if you change mobile numbers or plan to provide your phone to another person.

If we modify this Text Message Policy, we will notify you by sending you a text message with a link to the new policy. We may terminate our text message program at any time.

If you have questions about this policy, would like to mail you a paper copy of this policy or are having problems receiving or stopping our text messages, please contact us using the following information:, 888-847-3681

SMS Terms

Text RENTONE to 73681 to receive informational alerts from Rent One. Recurring messages. Message and Data Rates May Apply.

Text SAVE50 to 73681 to receive a one time message from Rent One. Message and Data Rates May Apply.

For additional information, text HELP to 73681 You may opt out at any time by sending STOP to 73681. Contact us at

Subscription Service available on most carriers including U.S. Cellular, AT&T, Cellular One, T-Mobile, Sprint, Boost, MetroPCS, Verizon Wireless, Alltel Wireless and Virgin Mobile. Msg&Data Rates May Apply. Requires text-enabled handset. You may cancel your subscription by texting STOP to 73681. You can also get info directly on your phone by texting HELP to 73681 or contacting us at Service will continue until customer cancels. Carriers are not responsible for delayed or undelivered messages.

Rent One respects your privacy. We will not share or use your mobile number for any other purpose. We will only use information you provide to transmit your text message. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information in connection with the Service, you agree to provide accurate, complete and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If we, in our sole discretion, believe that any such information is untrue, inaccurate or incomplete, we may refuse you access to the Service and pursue any appropriate legal remedies.

Opt-out or STOP

This policy applies to the text messages sent by Rent One, to our customers while and after they use our product. If you wish to stop receiving text messages from Rent One, reply to any text message we have sent you and in the reply text simply type STOP. You will receive a text message confirming we have received your request to STOP. Your stop request will become effective within one day. In addition, you can opt-out by calling 1-888-847-3681

Help or Support

If at any time you need our contact information or information on how to stop text messages, reply to any text message we have sent you and in the reply text simply type HELP. Upon receiving your text message, we will send you a text message with the information. It is our policy to send no more than 8 messages per month. In general the messages we send provide you with information about your account.


If you decide to cancel your order for any reason, prior to delivery, simply call or email your local store and we will make arrangements for the refund of your Rent Now initial payment.

When a Rent Now order is submitted, for credit cards, debit or check cards, your bank or financial institution will authorize a payment at the time of the transaction and place a hold on your account. The authorization from the bank or financial institution may temporarily decrease your available funds.

Your account will be billed at the time of the transaction. If the order is canceled and a refund is requested, your bank or financial institution will determine when the hold will expire and when the refunded amount will be made available. The funds will be refunded to the original method of payment and should be available within 3 to 5 business days. Any inquiries regarding the refund period should be directed to your financial institution.

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